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Shipping & Returns

Returns
For a goodwill refund or exchange* items must be unused and returned in the original packaging and in a re-saleable condition within 21 days of receipt of your goods. Please ensure your items are accompanied by a completed returns form (see below on how to complete returns form).
Cancelling an order
Should you wish to cancel an order, in most cases you have the legal right to do this within 7 working days of receiving the order. However, this does not apply to certain products such as audio/video recordings or computer software which has been unsealed and all personalized items and perishable goods. If you wish to cancel, you must inform us in writing, quoting your order number, within 7 working days following the day you received the goods and you must also take reasonable care of the goods. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
Exchanges
Should you wish to return a non-faulty product for an exchange, the following applies: A full refund will be given (less postage) or exchange goods sent out upon receipt of the goods. We will, however, refund the postage back to you if the need for an exchange is as a result of a mistake made by us (e.g. we sent out the incorrect size).You must take reasonable care of the goods whilst they are in your possession. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.
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